Who we are
Welcome to Charming Glow. Our official website address is: www.charmingglow.in. We specialize in luxury decorative lamps, artificial flowers, customized gifts, and bespoke home lighting accents.
Comments & Inquiries
When visitors leave comments or submit product inquiries on the site, we collect the data shown in the forms, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be processed to verify secure communications. After approval of your message or product review, your basic profile details may be visible in the context of your testimonial or inquiry.
Media
If you upload images or customized gift designs to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from public images on the website.
Cookies
If you leave a comment or send an inquiry on our site, you may opt-in to saving your name, email address, and phone number in cookies. These are for your convenience so that you do not have to fill in your details again when you make another inquiry. These cookies will last for one year.
If you visit our administrative login page or account portal, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and screen choices. Login cookies last for two days, and screen options cookies last for a year.
Embedded content from other websites
Articles or product showcases on this site may include embedded content (e.g. videos, location maps, social feeds, images, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These external platforms may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.
Who we share your data with
Your personal information is strictly confidential. If you request a password reset or customer support assistance, your IP address and necessary communication details will be included in verification logs and handled securely by our official administrative support team.
How long we retain your data
If you leave an inquiry, feedback, or comment, the comment and its metadata are retained indefinitely. This is so we can recognize and promptly process any follow-up communications automatically instead of holding them in moderation queues. For registered account holders, we also store personal profile data which can be seen, edited, or deleted at any time.
What rights you have over your data
If you have interacted with our services or submitted inquiries, you can request to receive an exported file of the personal data we hold about you, including any details provided during communication. You can also request that we completely erase any personal data we hold about you, excluding administrative, legal, or security records.
Where we send your data
Visitor comments and product quotation inquiries may be verified through automated anti-spam mechanisms and directly processed by our verified support executives to ensure safe, rapid response times.
Our Data Promise
At Charming Glow, protecting your personal privacy is as important to us as delivering exceptional decor and lighting craftsmanship. We never sell or share your contact details with third-party telemarketers.
Have Questions?
Feel free to reach out to our legal and support desk for any privacy-related queries.
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